For Support Mail us :

email-support@flybaxi.com

Service Helpline Call Us:

+91-9145978594,9660467801
Q:1 What do I do to book my Baxi?
Very first you have to register yourself by giving required information. Then Choose bike and ride`s date & time and enjoy your Ride.
Q:2 Which document will be verified or asked when I take bike?
It won`t take a long to verify. Anyhow you have to bring your – 1) Driving licence 2) UIDAI (Aadhar card) 3) Voter ID (DL is compulsory and any one ID mentioned above (Except DL) will be checked originally at bike delivery time and it will be kept for record and returned after end of your ride.)
Q:3 When does my order will be confirmed?
After completing payment process your booking will be confirmed.
Q:4 Is fuel charge included in my fare?
No, charges are excluding petrol charge.
Q:5 Is there any speed imitation?
Yes, you have to drive your Baxi in a limited speed. The speed limit is vary on different bike. It is mentioned in our T&C.
Q:6 Can I get my Baxi delivered to my location from you?
No, you have to choose your pick up station and return at the same station
Q:7 How many kilometres are allowed in a trip?
Generally we allow 18 KMs/Hour for bikes and 15 KMs/hour for scooters. It can be exceed by hirer but he/she will be liable to pay additionally for it.
Q:8 Have I to pay any security deposit?
Security deposit will not be charged if you travel within Jaipur. But if you go outer then you have to pay security deposit. It will be refundable after completing successfully ride.
Q:9 What if I am unable to return bike on time?
You have agreed that you will return it on time but if you do not do so then delay charges would be payable.
Q:10 What do I do to cancel my booking?
For cancellation of booking you have to contact Fly Baxi. Your refund amount will be payable as per cancellation policies.
Q:11 What if I damaged bike intentionally or unintentionally?
You have to return bike as it was delivered to you. If any damage occurs than you have to pay for it as per company’s damage policy.
Q:12 Can I extend my ride time?
Yes, but it will be possible on availability of bike. And extended duration will be charged as per your bike which you have hired. Read our extension policy for more.
For further inquiry feel free to contact us.